FAQ

Standard Cakes & Sweets Information

Majority of our standard cakes & sweets (including matcha powders) requires refrigeration, preferably at the range of 2-4°C. We recommend consuming the cake within 2 days, especially the ones decorated with fresh fruits.

Unfortunately we are not able to create custom flavours for our standard cake selections 

Cancellations to standard cakes must be made in writing 48 hours prior to the said completion date to qualify for refund. Any notice made between 48-24 hours prior will only be qualified for a store credit (this can be used for all further orders). Any notice made within 24 hours prior will not be qualified for any refund or credit. 

 

We take pride in our cakes and sweets. On a few occasions a year we have an unsatisfied customer. If you are unhappy with your order and/or purchase, please notify the driver or staff before accepting the products. A staff shall then deal with your case ASAP.

Once your order has been delivered or collected, we no longer hold any responsibility of your purchase. We highly recommend that all care be taken to ensure no damage or miss handling of the final product to ensure you receive exactly what you ordered. 

Please note that this Policy and the price list may be subject to modifications and change without notice.

Dulcet reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission)

Custom Cakes & Sweets Information

Our cake starts from $200, which consists of 24 coffee slices or 12 dessert slices.  If you’re working within a strict budget, we suggest our standard cakes.

Please send us an email info@dulcetcakessweets.com.au. We endeavor to respond within 1-2 business days.

Please see our Instagram page and online gallery for our latest designs.

Yes. We offer a $30 cake tasting, which includes our 6 signature flavours.

We advise to book at least 2 weeks prior to your event to avoid disappointment.

Yes. Our Creative Director is available for appointments on Monday to Fridays from 10am to 4pm, Saturday appointments based on request and availability. Consultation fee is $50 including tasting samples.

We offer dummy cakes based on customer requirement. This however does not affect the price much as the design and intricacy remains the same.

We currently offer egg or gluten free cakes based on special request.

Unfortunately, no. We are working towards a more inclusive cake menu.

Please email us at info@dulcetcakessweets.com.au to receive an update about our Terms & Conditions.

Please see a list of our flavours. Unfortunately we do not offer special flavours.

No. Sorry we do not hire cakes stands.

Yes. We can help organise this for you.

No. Please contact us for bespoke cakes as they fall on a different pricing range.

Leftovers should be kept in the refrigerator or freezer wrapped in cling wrap and stored in an airtight container. We recommend consuming the refrigerated cakes within a week and frozen cakes within three months.

Please call our Marrickville store at 02 8021 5061 or email us to check immediate availability.